We want booking with us to be simple and risk-free. Here is how cancellation works.
1.Free cancellation
You may cancel your booking at any time before the start of the booked experience. There is no cancellation fee.
2.100% deposit refund
Bookings require a 50% deposit. If you cancel before the experience begins, 100% of the deposit already paid will be refunded.
3.How to cancel
To cancel, please contact us:
WhatsApp: +212 670 163 074
Email: contact@agafayadventuremarrakech.com
Please include your name, booking date and booked activity so we can identify your booking.
4.Refund method
Refunds will normally be arranged using an appropriate payment method. When PayPal was used, PayPal’s own processing times may affect when the refunded amount appears in your account.
5.Changing a booking
If you prefer to change your date or activity instead of cancelling, contact our team. Changes are subject to availability.
6.Operator or weather changes
If weather, safety or operational circumstances affect an experience, Agafay Adventure Marrakech will contact you to arrange the appropriate next steps.